FAQ

 Here is a list of our most frequently asked questions! Please refer to this page at any time. If you have any other questions please send us an email at TripleEdgeLeatherCo@Gmail.com

 

Q: What is our Return Policy?

  •  Above is a provided link to our Refund, Return, + Exchange Policy.

Q: When can I expect to receive my order?

  • Depending on the product you ordered, it could take up to 8 weeks. There are countless reasons why 
  • We have a current processing time 5 business days for in stock items. This is not to be confused with shipping time. Processing time, However,  is the time between when a customer places an order (You) and when the order is fulfilled by the business (Triple Edge). Shipping time is estimated once the package has been received by the post office. This is not relevant for made-to-order and custom items.

    Q: My tracking says delivered, but I did not receive a package. What can I do?

    • Unfortunately, once the package has been dropped off at the post office, it is completely out of our control. We can only see the tracking as "delivered" . According to buyer protection rules, if your package states it has been "delivered", the business is not held liable or responsible for your package. 
    • You will need to contact your local post office or UPS (depending on which carrier the package was shipping through). They have more extensive resources and tools to help you find your package/order.
    • Please allow up to 48 hours, before reaching out to us. Sometimes mail delivery drivers accidentally mark a package delivered or miss it in the trucks. Sometimes packages can accidentally be delivered to the wrong house and will usually return the package the next day. 
    • If you usually have trouble with packages we suggest using USPS Priority shipping, which covers lost and stolen merchandise up to $100 (under their requirements). You do not receive any coverage using standard, ground shipping. 
    • Please ensure that your shipping address is entered correctly before placing an order. We will ship to the address you entered upon checkout.  

    Q: How can I make changes to an order after it's been placed?

    • If you need to change an order after you have placed it. (IE: shipping address, size, color etc.), Please send us an email at TripleEdgeLeatherCo@gmail.com as soon as possible.